Returns & Refunds

Return Window

We offer a return within 30 days of delivery on all orders.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused and in its original condition
In its original, factory-sealed packaging
Returned with all accessories and documentation included
Accompanied by proof of purchase

Because we sell products for personal-use, we cannot accept returns on items that have been opened, used or tested unless they arrived damaged, defective, or incorrect.

Non-Returnable Items

We are unable to accept returns for:

Items that have been used, opened, or altered
Items with broken or removed factory seals
Items with missing packaging, accessories, or documentation
Items returned without prior return approval
Gift cards
Items marked as final sale or non-returnable at the time of purchase

How to Start a Return

To request a return:

Email us at support@clairenoir.com within 30 days of delivery
Provide your order number, reason for return and the item you would like to return
If your return has been approved, we will provide you with a prepaid return shipping label and instructions on how and where to send your item.
Please pack your item securely before dropping it off with the designated carrier.
Your refund will be processed within 5–7 business days of receiving the item

Items returned without first contacting us and receiving return approval will not be accepted.

Exchanges

If you would like to exchange an eligible item for a different model or colour, contact us at support@clairenoir.com within 30 days of delivery.

Refunds

Once your return has been received, we will inspect the item to ensure it meets our return conditions.

We will notify you whether your return is approved. If approved, your refund will be issued to your original payment method within 5–7 business days of us receiving the returned item.

Please note that your bank, card issuer, or payment provider may require additional time to process the refund and make the funds available in your account.

Return & Refund Refusal

Claire Noir reserves the right to refuse a return, exchange, or refund where the item does not meet the eligibility requirements outlined in this policy.