Orders
I didn’t receive an order confirmation email. What should I do?
Check your spam or junk folder. If you still can’t find it, contact us at support@clairenoir.com with your name and order details.
Shipping
Do you offer free shipping?
Yes — we offer free worldwide shipping on all orders, with no minimum order value.
How long does delivery take?
Delivery times vary by location:
- 2–5 business days in Europe
- 3–7 business days in the US
- 5–14 business days for the rest of the world.
Returns & Refunds
What is your return policy?
We offer a 30-day return and exchange policy. Items must be unused and in original packaging. See our Returns page for full details.
How long does a refund take?
Refunds are processed within 5–7 business days of us receiving the returned item.
Products
Are your products genuine?
Yes. All products are new, genuine, and factory-sealed unless clearly stated otherwise on the product page. We source our products through established and verified distribution channels within the EU/EEA
Do the products come with a warranty?
Yes. Products purchased from Claire Noir are covered by our 2-year warranty. If you experience an issue during the warranty period, contact us at support@clairenoir.com and our team will assist you.
Manufacturer warranty eligibility, where applicable, is determined separately by the manufacturer.
Still have a question?
Contact us at support@clairenoir.com and we’ll be happy to help.
Free Shipping
All around the world
Secure Payment
Pay secure via card
Wide Range of Products
We offer an extensive selection tailored to your needs.